North Carolina Workers' Compensation & Injury Attorneys

Telehealth Information

Telehealth Information

Learn More About Each of These Companies
  • Q:United Health Care

    A:UHC’s website https://www.uhc.com/health-and-wellness/health-topics/covid-19/telehealth-options has multiple pages that explain its expanded access to telehealth visits. Medicare Advantage and Medicaid members can continue to access their existing telehealth benefit offered through one of our designated partners, without cost-sharing. For members with a telehealth benefit through their employer-sponsored plan, cost-sharing will be waived until June 18, 2020. UHC encourages customers to review their health plan account to review specific telehealth benefits at this site: https://www.uhc.com/sign-in Starting March 31, 2020 until June 18, 2020, UnitedHealthcare will waive cost-sharing for in-network, non-COVID-19 telehealth visits for its Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans. UHC’s website indicates the company will work with self-funded customers who want to implement a similar approach. The company previously announced it would waive cost-sharing for telehealth visits related to COVID-19 testing, in addition to waiving cost-sharing for 24/7 Virtual Visits with preferred telehealth partners. If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card.

  • Q:OrthoCarolina Tele-Health

    A:During this time when limiting the spread of COVID-19 is critical, virtual therapy makes it possible for patients to continue their recovery safely, without ever leaving home. Virtual physical therapy is an ideal fit for many patients, whether recovering from injuries, surgery or chronic conditions. Through video visits on a smartphone or computer, you can visit with your doctor or physical therapist remotely. This safe and secure technology allows patients to progress toward their pain-management and physical goals, with support from their therapist, all while minimizing social contact. In most cases, therapists can meet more than 90 percent of a patient’s therapy needs through individualized at-home exercise and stretching programs. For an overview of telehealth at OrthoCarolina, copy and paste this link in your URL bar: https://www.orthocarolina.com/media/telemedicine-now-available Make an Appointment by copying and pasting this link in your URL bar: https://www.orthocarolina.com/contact-us The most ideal circumstances for video visits include: – Patients who were seen at OrthoCarolina for the same body part within the last three years – Flare ups of a previous injury – Some MRI follow ups, as deemed appropriate – Certain post-operative visits (note: suture or staple removal requires an in-person visit) Broken bones or other emergent cases that require imaging, such as X-Rays, need to be evaluated in person. While not every problem can be firmly diagnosed in a video visit, there are many diagnoses your provider can rule in or out to determine the best next step. Telehealth visits are accessible from your phone, tablet or computer with a microphone and camera. A member of the OrthoCarolina team will attempt to call you within 24 – 48 hours to schedule your virtual visit. Copy and paste this link in your URL bar to schedule an appointment. https://www.orthocarolina.com/video-appointment or call the Video Visit Help Desk at 704.323.2407 Here’s how it works: To schedule a telehealth appointment, it’s best to call your local office, as they will know each therapist’s schedule and availability for teleconferencing. For a list of offices near you, cut and paste this link in your URL bar. https://www.orthocarolina.com/locations On that call, your provider or physical therapy team will determine if you are applicable for and interested in a video visit. If a video visit is scheduled, these will be your next steps: OrthoCarolina’s team will contact you to join your video visit at the appointed time through Zoom.com. OrthoCarolina’s team will provide you with the meeting ID and password. Once connected via the Zoom channel, wait for OrthoCarolina’s provider or physical therapist to appear on the video call. This starts your visit. Upon completion of the visit, please be sure to completely close out the connection. Worker’s Compensation telehealth appointments are done on an individual case basis. To schedule a telehealth appointment, call the Worker’s Compensation department at 704-323-2667. As the department is working remotely, clients will need to leave a message and expect to have a call returned within 24 hours. The Worker’s Compensation department will send a request to the treating doctor’s nurse / team, who will determine whether to schedule an appointment. According to the OrthoCarolina website, the telehealth conferencing will be done through Zoom. There is a Video visit help desk number (704) 323-2407, a Zoom FAQ link and a Zoom Help Center link that we can look at to provide the clients with additional information if necessary.

  • Q:OrthoCarolina Tele-Therapy

    A:During this time when limiting the spread of COVID-19 is critical, virtual therapy makes it possible for patients to continue their recovery safely, without ever leaving home. Virtual physical therapy is an ideal fit for many patients, whether recovering from injuries, surgery or chronic conditions. Through video visits on a smartphone or computer, you can visit with your doctor or physical therapist remotely. This safe and secure technology allows patients to progress toward their pain-management and physical goals, with support from their therapist, all while minimizing social contact. In most cases, therapists can meet more than 90 percent of a patient’s therapy needs through individualized at-home exercise and stretching programs. For an overview of telehealth at OrthoCarolina, copy and paste this link in your URL bar: https://www.orthocarolina.com/media/telemedicine-now-available Make an Appointment by copying and pasting this link in your URL bar: https://www.orthocarolina.com/contact-us The most ideal circumstances for video visits include: – Patients who were seen at OrthoCarolina for the same body part within the last three years – Flare ups of a previous injury – Some MRI follow ups, as deemed appropriate – Certain post-operative visits (note: suture or staple removal requires an in-person visit) Broken bones or other emergent cases that require imaging, such as X-Rays, need to be evaluated in person. While not every problem can be firmly diagnosed in a video visit, there are many diagnoses your provider can rule in or out to determine the best next step. Telehealth visits are accessible from your phone, tablet or computer with a microphone and camera. A member of the OrthoCarolina team will attempt to call you within 24 – 48 hours to schedule your virtual visit. Copy and paste this link in your URL bar to schedule an appointment. https://www.orthocarolina.com/video-appointment or call the Video Visit Help Desk at 704.323.2407 Here’s how it works: To schedule a telehealth appointment, it’s best to call your local office, as they will know each therapist’s schedule and availability for teleconferencing. For a list of offices near you, cut and paste this link in your URL bar. https://www.orthocarolina.com/locations On that call, your provider or physical therapy team will determine if you are applicable for and interested in a video visit. If a video visit is scheduled, these will be your next steps: OrthoCarolina’s team will contact you to join your video visit at the appointed time through Zoom.com. OrthoCarolina’s team will provide you with the meeting ID and password. Once connected via the Zoom channel, wait for OrthoCarolina’s provider or physical therapist to appear on the video call. This starts your visit. Upon completion of the visit, please be sure to completely close out the connection. Worker’s Compensation telehealth appointments are done on an individual case basis. To schedule a telehealth appointment, call the Worker’s Compensation department at 704-323-2667. As the department is working remotely, clients will need to leave a message and expect to have a call returned within 24 hours. The Worker’s Compensation department will send a request to the treating doctor’s nurse / team, who will determine whether to schedule an appointment. According to the OrthoCarolina website, the telehealth conferencing will be done through Zoom. There is a Video visit help desk number (704) 323-2407, a Zoom FAQ link and a Zoom Help Center link that we can look at to provide the clients with additional information if necessary.

  • Q:Benchmark Physical Therapy

    A:Benchmark is offering “Tele-Therapy” for existing and new patients, using computers, tablets or smartphones, via the RingCentral app. Ring Central Meetings connects people for a video conference. Benchmark will send you an email link to the Meeting Conference. You may have to download the Ring Central Meeting Application for the best results, but no personal information is required. You simply click on the link and follow the prompts. You will need a device with a camera and a microphone for the conference. Patients can learn more and schedule an appointment by clicking through to this site: https://benchmark.urpt.com/telehealth/ Patients will also find a Frequently Asked Question page, which answers various questions including the pricing for those patients whose insurance does not cover virtual office visits.

  • Q:Novant Health, to include Dr. Jerry Barron, Dr. Marcus Cook, Dr. James Romanowski ll

    A:Novant Health, including Orthopedics and Rehabilitation Services, is taking a proactive stance to help patients remotely by offering two options: Video Visits and E-Visits. “Video Visits” consist of two-way video conferencing in real-time, using the Zoom application on your smartphone, tablet or computer “E-visits” consist of patients submitting an online electronic questionnaire, then receiving a reply from Novant within one business day. Importantly, to use any of these services patients need to have a “Novant My Chart “account. There are links available on the Novant website to create this account. Highlights of Novant’s E-visits are as follows: Patients need a smartphone, tablet or computer to complete an electronic questionnaire that describes a patient’s current symptoms and medical history Patients should receive a reply within one business day Prescriptions can be written through these online processes Highlights of Novant’s Video Visits (via the Zoom application) are as follows: Video Visit appointments typically last 15 – 20 minutes per patient Video Visit appointments can sometimes be scheduled with your specific doctor, or if your need is urgent an “On Demand” appointment can be arranged with a Novant Health Provider currently on duty There is a link to Zoom on the Novant website, in case patients have not previously downloaded the Zoom software Novant is working with insurance companies to cover the costs of these services, sometimes waiving upfront payments until further notice. The information below is posted on Novant’s website: Insurance coverage for our virtual care visits varies based on your plan and benefits structure. During the current state of emergency, coverage is being extended and upfront payments are waived until further notice. To learn more and schedule an appointment, click this link: https://care.novanthealth.org/virtual-care/?_ga=2.165190456.623022586.1586450981-935619134.1586450981

  • Q:Ayrsley Town Rehabilitation

    A:At the time this overview was written, ATR did not have telehealth information clearly posted on its website. However, ATR’s Facebook page (https://www.facebook.com/AyrsleyRehab/) did provide this post: Ayrsley Town Rehabilitation is now offering Telehealth. If you are a current patient or a former patient who has some questions, please feel free to reach out to us at Fio@ayrsleyrehab.com to set up your appointment. We are currently able to offer Telehealth services to those who have BCBSNC, CIGNA, RPN and Private Pay. If you have another insurance provider, please contact them to encourage them to join their colleges and support telehealth physical therapy CPT codes. If you are an injured worker on Workman’s Compensation, please call your nurse case manager, adjuster or law representative to encourage them to support telehealth with your current PT provider.

  • Q:Blue Cross Blue Shield of North Carolina

    A:Introduced on March 6, 2020 and extended for at least 30 days on April 5, 2020, BCBSNC offers telehealth coverage, which includes appointments with primary care providers, specialists, behavioral health providers, and any NC licensed providers who can provide services via secure video or telephone. An extensive six-part overview of telehealth policies and procedures is available at this BCBSNC website: https://www.bluecrossnc.com/provider-news/covid-19-telehealth-update-and-details-how-stay-date BCBSNC also provides this webpage, https://blog.bcbsnc.com/2020/02/what-you-need-to-know-about-coronavirus/, to share details about telehealth options, which includes the following highlights. Please call your doctor’s office and ask about virtual appointment options. Rest assured knowing that we will cover telehealth services offered by in-network providers. Many members have additional telehealth benefits included in their plans. If you are feeling unwell, call ahead before showing up in person. This will help prevent the spread of illness. Look for MDLive or Teladoc listed on the back of your member identification card and call for more information. All virtual visits must be medically necessary and meet the qualifying criteria.

  • Q:Cigna

    A:Cigna offers telehealth benefits to “eligible” patients through its Cigna Telehealth Connection option. Telehealth coverage options may vary depending on whether a patient’s policy is an individual plan or through an employer. To learn more details, members must sign in here to begin the process: https://www.cigna.com/individuals-families/member-resources/telehealth-connection-program Cigna’s website provides this information: Depending on your plan and location, eligible Cigna customers can connect 24/7 with board-certified doctors, licensed clinicians, or nurses through online video chat or phone. While many telehealth benefits and treatable “conditions” are listed on Cigna’s website, Physical Therapy is not one of those listed.

  • Q:PHOENIX Rehabilitation and Health Services

    A:Phoenix is offering telehealth appointments for patients needing physical, occupational or speech therapy via computer, tablet or smartphone. The company website https://www.phoenixrehab.com/telehealth/ provides a handful of broad, general details regarding costs, policies and clinic locations.

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