Telehealth Information

OrthoCarolina Tele-Therapy

During this time when limiting the spread of COVID-19 is critical, virtual therapy makes it possible for patients to continue their recovery safely, without ever leaving home. Virtual physical therapy is an ideal fit for many patients, whether recovering from injuries, surgery or chronic conditions. Through video visits on a smartphone or computer, you can visit with your doctor or physical therapist remotely. This safe and secure technology allows patients to progress toward their pain-management and physical goals, with support from their therapist, all while minimizing social contact. In most cases, therapists can meet more than 90 percent of a patient’s therapy needs through individualized at-home exercise and stretching programs. For an overview of telehealth at OrthoCarolina, copy and paste this link in your URL bar: https://www.orthocarolina.com/media/telemedicine-now-available Make an Appointment by copying and pasting this link in your URL bar: https://www.orthocarolina.com/contact-us The most ideal circumstances for video visits include: – Patients who were seen at OrthoCarolina for the same body part within the last three years – Flare ups of a previous injury – Some MRI follow ups, as deemed appropriate – Certain post-operative visits (note: suture or staple removal requires an in-person visit) Broken bones or other emergent cases that require imaging, such as X-Rays, need to be evaluated in person. While not every problem can be firmly diagnosed in a video visit, there are many diagnoses your provider can rule in or out to determine the best next step. Telehealth visits are accessible from your phone, tablet or computer with a microphone and camera. A member of the OrthoCarolina team will attempt to call you within 24 – 48 hours to schedule your virtual visit. Copy and paste this link in your URL bar to schedule an appointment. https://www.orthocarolina.com/video-appointment or call the Video Visit Help Desk at 704.323.2407 Here’s how it works: To schedule a telehealth appointment, it’s best to call your local office, as they will know each therapist’s schedule and availability for teleconferencing. For a list of offices near you, cut and paste this link in your URL bar. https://www.orthocarolina.com/locations On that call, your provider or physical therapy team will determine if you are applicable for and interested in a video visit. If a video visit is scheduled, these will be your next steps: OrthoCarolina’s team will contact you to join your video visit at the appointed time through Zoom.com. OrthoCarolina’s team will provide you with the meeting ID and password. Once connected via the Zoom channel, wait for OrthoCarolina’s provider or physical therapist to appear on the video call. This starts your visit. Upon completion of the visit, please be sure to completely close out the connection. Worker’s Compensation telehealth appointments are done on an individual case basis. To schedule a telehealth appointment, call the Worker’s Compensation department at 704-323-2667. As the department is working remotely, clients will need to leave a message and expect to have a call returned within 24 hours. The Worker’s Compensation department will send a request to the treating doctor’s nurse / team, who will determine whether to schedule an appointment. According to the OrthoCarolina website, the telehealth conferencing will be done through Zoom. There is a Video visit help desk number (704) 323-2407, a Zoom FAQ link and a Zoom Help Center link that we can look at to provide the clients with additional information if necessary.